Shipping & Handling:
🚀 Expedited Shipping Note: Remember, selecting overnight or two-day shipping won’t speed up custom order processing time. For items with a 5-7 business day processing time, the chosen delivery method kicks in once they're set to go.
📦 Combined Shipping: We aim for efficiency! All items, whether they're ready the same day or need 5-7 days, ship together. If you'd prefer items shipped as they're prepared, separate your orders.
📫 Shipping Method: As a token of our appreciation, we offer complimentary USPS first-class mail shipping. Fancy an upgrade? You'll find options at checkout.
Lost or Misplaced Packages:
📍 Our Stance: It pains us to say, but once packages leave our facility, they're out of our hands. We can't shoulder responsibility for lost or stolen packages. However, we've partnered with Route, offering you a protective shield for a tiny fraction of your order total. Claims on lost, damaged, or stolen packages? Route’s got you. If you opt out of Route protection, we're afraid we can't be held liable for any mishaps.
Order Issues, Returns & Exchanges:
🔍 Defective Jewelry Notification: If your jewelry shows up with issues - be it a broken clasp, loose gems, or missing pieces - let us know within a day of delivery.
🔄 Returns and Exchanges Policy: Our hygiene commitment to you means we don't accept returns or exchanges. Once it's delivered, it's yours for keeps. We urge you to measure and ensure the right fit before buying.
We genuinely appreciate your understanding of our policies. Questions or feedback? Our customer support is all ears. Ensuring a smooth and pleasant experience for you is our top priority. Thank you for shopping with us! 🌟