Custom ICY Name Necklace ❄️
Letter Count: Please make sure to enter the correct number of letters for your custom name. Orders with more letters than paid for will be automatically canceled and refunded.
Letter Spacing: If you'd like your necklace stacked with a space between two words (top & bottom), please leave a note at checkout.
Order Confirmation: After placing your order, carefully review your order summary and confirmation, as changes cannot be made once it's submitted.
Custom Order Policy:
Refund and Exchange: Custom orders cannot be canceled, returned, refunded, or exchanged.
Shipping Time: Your custom necklace will be shipped in approximately 2-3 weeks. A tracking number will be provided when it's dispatched.
Business Days: Keep in mind that weekends and holidays are not considered business days. Unfortunately, specific delivery dates cannot be guaranteed.
Necklace Type: Choose between a 3mm Tennis Chain or Rope Chain to complement your style.
Material: Crafted with an anti-tarnish coating to maintain its shine.
Gemstone Quality: Adorned with high-quality AAAA Cubic Zirconia Stones for a brilliant appearance.
Letter Limit: Select from 1 to 10 letters or numbers for your custom name.
Letter Dimensions: Letters or numbers measure approximately 0.80" - 1.20".
Finish Options: Available in gold plated or silver plated, allowing you to match your preferences.
We're Sorry, due to company policy for sanitary reasons returns and/or exchanges not allowed.
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Shipping & Handling:
🚀 Expedited Shipping Note: Remember, selecting overnight or two-day shipping won’t speed up custom order processing time. For items with a 5-7 business day processing time, the chosen delivery method kicks in once they're set to go.
📦 Combined Shipping: We aim for efficiency! All items, whether they're ready the same day or need 5-7 days, ship together. If you'd prefer items shipped as they're prepared, separate your orders.
📫 Shipping Method: As a token of our appreciation, we offer complimentary USPS first-class mail shipping. Fancy an upgrade? You'll find options at checkout.
Lost or Misplaced Packages:
📍 Our Stance: It pains us to say, but once packages leave our facility, they're out of our hands. We can't shoulder responsibility for lost or stolen packages. However, we've partnered with Route, offering you a protective shield for a tiny fraction of your order total. Claims on lost, damaged, or stolen packages? Route’s got you. If you opt out of Route protection, we're afraid we can't be held liable for any mishaps.
Order Issues, Returns & Exchanges:
🔍 Defective Jewelry Notification: If your jewelry shows up with issues - be it a broken clasp, loose gems, or missing pieces - let us know within a day of delivery.
🔄 Returns and Exchanges Policy: Our hygiene commitment to you means we don't accept returns or exchanges. Once it's delivered, it's yours for keeps. We urge you to measure and ensure the right fit before buying.
We genuinely appreciate your understanding of our policies. Questions or feedback? Our customer support is all ears. Ensuring a smooth and pleasant experience for you is our top priority. Thank you for shopping with us! 🌟
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💸 All Sales - Firm and Final: We'd like you to note that once a purchase is made, it's sealed. Unfortunately, we don't accept returns or exchanges.
⏱ On Cancellations: Our commitment to swift service means that once you hit 'Order', we're on it. This speed, however, means that we can't process cancellations. Double-checking before finalizing is always a good idea.
📏 Getting the Right Fit: Please ensure you've got your measurements spot on before buying. We regret that we can't accommodate returns or exchanges due to incorrect sizing.
Sensitive Skin Advisory:
🔬 Materials Overview: We advocate for a careful glance at the product details before buying. Though our products are crafted to be hypoallergenic, our hands are tied if they lead to allergic reactions or rashes. In the unfortunate event that our jewelry doesn't agree with your skin, please halt its use.
We truly appreciate your understanding of our policies. For any queries or feedback, our customer support is always ready to assist. We prioritize your comfort and satisfaction in every transaction. Thank you for choosing us! 🌟